NCB Mobile Banking is available to you as an NCB Retail Internet Banking customer and allows you to better connect to your personal accounts via the Internet from your mobile device.

You can:

• Check account balances (including credit cards)
• Review account details
• Make transfers between your accounts
• Pay bills

You can access your current accounts, savings accounts and credit cards that you have already set up in NCB Internet Banking.

You may start using NCB Mobile Banking if you are a current NCB Internet Banking customer, with a Web-enabled mobile device and eligible accounts. Accounts and bill payees must have been set up previously in Internet Banking.

NCB does not charge a fee to access Mobile Banking. If it is necessary to charge fees for additional features in the future, you will be duly advised before completing the transaction with the option to cancel to avert the fee.

You will be responsible for contracting a wireless data service provider to provide you with mobile internet access and assume the associated charges.

The NCB Mobile Banking platform is not tied to any wireless providers and is accessible from any network.

NCB Mobile Banking is configured to be compatible with Web-enabled mobile phones, and should work with most Web-enabled mobile devices. Here is a list of some of the devices and platforms:

• Apple iOS devices (iPhone/iPod Touch/iPad)
• Android OS devices
• Blackberry OS devices (OS 4.2 upwards)
• Palm Pre & Other Web OS devices
• Opera Mobile & Opera Mini
• Windows Phone 7 devices
• Amazon Kindle
• Nokia (Symbian Models)
• Symbian OS devices (S60 & UIQ3)
• LG

Currently NCB Mobile Banking is only available for Personal/Retail users.  Corporate users will not be able to transact business via NCB Mobile Banking.

No. This is not permitted via NCB Internet Banking accessed through a computer or NCB Mobile Banking.

NCB has taken steps to ensure secure transmission of financial and other personal data via this channel.  All information is transmitted using the same SSL protocol which secures our other Internet Banking channels. 

You should enable any password feature on your phone and ensure that your login information is not stored on the device.

We recommend that you contact your mobile web service provider immediately to report the phone as lost or stolen. The individual who has stolen or finds the phone would not be able to access your accounts as a password is needed to login to NCB Mobile Banking. 

Ensure that you monitor your account and report any suspicious activity that might be connected to the stolen or lost phone.

Simply click on ‘full version’ from the mobile login screen or go online from a computer to reset your password. You will need your Midas Card 16 digit Number and PIN (Telephone Personal Identification Number).

No. But you may be asked to install JavaScript on your phone to enhance interactivity if not already installed.

The support team at the Customer Care Centre – 1-888-NCB-FIRST will be more than happy to try to assist. 

Some issues may be related to your device or data plan. These should be referred to the call centre of your mobile provider.

How to access in NCB Mobile Banking:

Type http://www.jncb.com in your browser on your mobile device and click Online Banking if you are an existing NCB Internet banking customer.

If you are not an NCB Internet Banking customer and would like to sign up for this service, simply complete the e-financial services form and submit it at the nearest NCB Branch. 

Steps in using Mobile Banking after login with your username and password:

1. Account (savings and current)

• Checking account balances
  • Select ‘Balance Enquiry’
  • Select account from the drop down list
  • Select ‘show’
• Reviewing your account details
  • Select ‘View Details of an A/C’
  • Select account from the drop down list
  • Select ‘show’
• Make transfers between your accounts
  • Select ‘Transfer funds’
  • Enter the Amount
  • Select the From account from the drop down list
  • Select the To account from the drop down list
  • Select ‘Transfer’

2. Credit Cards

• Select ‘Balance Enquiry’
• Select credit card from the drop down list
• Select ‘show’

3. Bill Payments

• Select ‘Pay Bills’
• Select “Payee” from the drop down list
• Select ‘Pay’
• Enter Amount , account to take payment from and if any remarks
• Select ‘Pay”