JBA Code of Conduct
21 Jan 2014
Please note that the JBA Code of Conduct can be accessed here - JBA Code of Conduct. An excerpt is given below. 1.0 SCOPE We, the members of the Jamaica Bankers Association, stand committed to providing our Customers with unsurpassed banking services at competitive prices. We will continue to uphold values of security, transparency and service and, in support of our commitment, we have developed a Code of Banking Practice that captures key commitments and obligations that are associated with different services. The Code seeks to facilitate the maintenance of mutually beneficial relationships between banks and our Customers. This Code is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with persons who are, or who may become, our Customers. The document is therefore not legally binding and each bank may adopt the Code of Banking Practice so far as it is relevant to the type of services that are offered and which are covered under this Code. 2.0 OBJECTIVES The Code of Banking Practice is intended to: To foster a fair and reliable approach in undertaking customer relationships and provide minimum standards for customer care; To promote appropriate disclosure of information; To increase awareness of customer rights and obligations; To inform Customers of complaint resolution procedures; To promote integrity and confidence in the financial system. Read the full Code of Conduct here - JBA Code of Conduct
