As the island continues to observe social distancing, self-quarantine and other measures to stem the spread of COVID19, National Commercial Bank Jamaica Limited (NCB) is taking steps to further protect its employees and customers by reducing face-to-face transactions that can be conducted via alternative channels. As such, effective Friday, April 3, 2020, transactions that can be conducted via intelligent ABMs, the NCB Mobile App, NCB Online Banking, and Drop boxes will not be facilitated face-to-face. “Our customers have been asking for additional ways to stay safe. Fortunately, we have the digital solutions that allow them to manage their financial affairs from the safety of their homes. In this way they can avoid the inconvenience of lines outside the branches and reduced branch hours resulting from our observation of social distancing protocols.” said Brian Boothe, NCB Senior General Manager – Corporate, Commercial and Consumer Banking. “As an additional incentive to encourage our business and personal customers to leverage the digital channels, we will be waiving all ACH transfer fees and ABM fees for customers using their Midas cards at our ABMs,” continued Boothe. “RTGS fees will be waived until April 30, 2020.” This announcement comes on the heels of the several changes the company has already made to its operating framework to do its part in minimising person-to-person interaction and ultimately, fight against potential COVID19 transmissions. Boothe noted that as of Friday, April 3, 2020 the following self-serve transactions will be available exclusively via NCB’s Online Banking platform or via its intelligent ABMs and Drop Boxes which are available 24/7 at branches island wide: Personal Customers
Business Customers
Customer Digital Sign-up Support “We recognise that some customers will need assistance in signing up for our digital channels and utilizing them, therefore we will have dedicated staff at the Half- Way Tree, Knutsford Boulevard, Oxford Place, University, Portmore, May Pen, Mandeville, Santa Cruz, Savanna-la-mar, Bay West and Ocho Rios, branches to support customers with the process. This crisis has demonstrated the importance of being able to conduct many of our daily activities online. It is safer in the current context, more convenient, and in the case of NCB, more affordable for our customers to transact in this way.” Customers may also visit www.jncb.com/covid19 for information on how to sign up for the NCB Mobile App or NCB Online. Our customers are reminded that a RSA token is required to utilize the Mobile App and NCB Online. Business customers may liaise with their Business Banker, Relationship Managers or Branch Managers to sign up for NCB Business Online and our Drop Box facility. Our Customer Care Centre (888-622-3477) will also be operating from 8 a.m.- 5 p.m, to assist customers in signing up for NCB Online and resolving any related service issues. Our intelligent ABMs are available 24/7 in our branches island wide. NCB urges all Jamaicans to practice the safety measures recommended by the Ministry of Health and Wellness and invites its customers with questions or concerns to email [email protected] or visit NCB’s social media pages. --End--