NCB lauds its stellar performers
06 Apr 2013
National Commercial Bank Jamaica Limited (NCB) and its Subsidiaries acknowledged the efforts of the top sales and service performers at the annual NCB Pinnacle Awards Banquet last Saturday evening at the Jamaica Pegasus Hotel. The NCB group, led by its Retail Banking network alongside NCB Insurance Company Limited and NCB Capital Markets , honoured over 45 employees who surpassed their individual performance and team targets for the year ended September 30, 2012. In his remarks and expressed appreciation to his team, Patrick Hylton acknowledged their: 1) Personal internal drive- as members contend with challenges and imperfect environments. 2) Relationship skills - to build and maintain the key customer and team relations. 3) Customer service skills - to ensure customers' service needs are met and 4) Follow up and persistence - to ensure that requests and product requirements are delivered within the standard efficient and effective timeline. "As much as I admire your sales efforts, I equally admire your personal qualities. These are the desired qualities for all of us to embody. If we get our organisation operating and thinking in this way, this will take us further along our transformation journey than any one specific initiative," added Patrick Hylton. The bank recognised the achievement of its employees through various incentives ranging from certificates and trophies to cash and in some cases a combination of all three. "At NCB, the annual staging of our flagship rewards and recognition programme is an effort to highlight your exceptional performance over the financial year," said Audrey Tugwell Henry, Senior General Manager-Retail Banking Division."I am honoured to be hosting and it is an immense pleasure to be part of a company that holds its employees in such high esteem. You are all NCB's most valuable asset," she said. The excitement of announcing the winners aside, guests enjoyed the musical stylings of reggae-soul quartet L.U.S.T who performed crowd favourites such as Broken Hearted Melody, Sweetness Of Your Love and Just As I Am. The evening's ceremony featured several sectional awards including Card Services and e-Channels, top Business Banker and Personal Banker as well as the Branch of the Year which was awarded to NCB St. Jago Branch.
