Updated September 3, 2021 - No Movement Period

We have adjusted our operating hours in response to the No Movement orders, as we play our part in minimising the spread of COVID-19. We are committed to supporting you in managing your finances 24/7, from the safety of your home.


  1. Operating Hour Adjustments
    • No Movement Days (Monday September 6th, Tuesday September 7th, Monday September 13th and Tuesday September 14th)
      • All branches and locations will be closed. Our Bank on the Go intelligent ABMs located in our branches will remain accessible. 
    • All branches and locations will be open 8:30 am to 2:30 pm
      • Wednesday September 8th - Friday September 10th 
      • Wednesday September 15th - Friday September 17th 
  2. Meeting your financial needs
  • Exclusive Hours for Senior Citizens and Customers with Special Needs 
We will continue to exclusively serve senior citizens and customers with special needs from 8:30 a.m. to 9 a.m. at all branches on days that we remain open.  
  • Easy Safe Free Digital Channels
We encourage you to take advantage of our easy, safe and free digital alternatives for conducting your financial transactions and to avoid potentially longer lines and crowds at branches, as a result of early closures.

Our intelligent ABMs and drop boxes at all our locations as well as our online banking, mobile app and NCBCM Online platforms will remain accessible 24/7 throughout the entire period. For more information on our digital options, visit jncb.com/getdigital. 
  • Transfer cash to loved ones for FREE
Customers may transfer cash to friends and loved ones for FREE via our Mobile App and Online Banking platform. You can also deposit cash to any NCB customer account via our intelligent ABMs, available 24/7 at all NCB branches. 
  • Customer Care Operations
Our Customer Care Centre will remain open 24/7 for customers experiencing challenges though you may experience longer wait times. You can reach us at (888) NCB-FIRST or [email protected]
  • Need extra cash to stock up before pay day? 
We’ve got your back. You can access a same day loan in minutes by visiting loans.jncb.com and checking if you have an existing offer with your Tax Registration Number (TRN). Don’t have an offer? No worries, you can apply online too.

You can also use your NCB credit card to take advantage of up to 55 interest free days while earning NCB Miles or cash back, with select credit cards. Conditions apply.