During this period, branches will open its doors from 8:30am to 2:30pm daily until further advised. Our Customer Care Centre will be available between 8 a.m. and 8 p.m, Monday to Sunday. We apologize for the extended wait times you may experience when calling our customer care centre, we are receiving higher than usual call volumes as our support team has been severely impaired by the COVID restrictions. • NCB cheques deposited at our intelligent ABMs (iABMs) up to 11:00 a.m. will be processed on the same day. Those deposited thereafter will be processed on the next business day. • Cheques from other banks deposited at our iABMs be held for four (4) business days. New Safety Standards We will observe the following Ministry of Health and Wellness recommendations until further notice: • All customers visiting our branches will be required to wear masks • We will increase the distance between customers to 6 feet Services available via our Mobile App, NCB Online Banking and intelligent ABMs will no longer be facilitated in-branch.
Discontinued in-branch service
Available Alternative
Cheque and cash deposits
Personal customers: Intelligent ABMs available 24/7 in the Bank on the Go areas of branches island-wide Business customers: Drop boxes(formerly night deposit box) available 24/7 branches island-wide
Local transfers (ACH Transfers free)
iABMs available 24/7 in Bank on the Go areas of branches island-wide (between own accounts) Mobile App NCB Online
Credit card and utility bill payments
iABM (JPS, Flow, NWC, and NCB credit card) NCB Online Mobile App
NCB Insurance premium payments
NCB Online (add NCB Insurance as a payee)
Stock (equity) and unit trust orders
NCB Capital Markets Online