Updated March 31, 2021

Our branches will close to the public at 12 pm on Thursday April 1, and Friday April 9, 2021

We are eager to play our part in helping to preserve the health and safety of our fellow citizens, while still serving you and enabling your financial goals. We will continue to exclusively serve senior citizens from 8:30 am to 9 am daily at all branches. 

Our Customer Care Centre, intelligent ABMs and drop boxes at all our locations as well as our online and mobile banking platforms will remain accessible 24/7 throughout the entire period. 

In light of this early closure, we encourage you to take advantage of our easy, safe and free digital alternatives for conducting your financial transactions and avoiding potentially longer lines and crowds at branches as a result of early closures.

Branches will be closed on Friday, April 2 and Monday, April 5.

Service options available 24/7 

  Available Services Channel
Consumer • Deposit cash and cheques to any NCB account 
• Pay JPS, Flow and NWC bills 
• Pay credit cards 
• Deposit cash and cheques to your NCB account 
• Withdraw up to JMD 150K with your Midas Card or JMD 250K with your Visa Debit card
• Intelligent ABMs available at all locations 

  • Pay bills 
• Transfer funds to any local account 
• Check deposit, investment, loan and credit card balances
• Personal Online Banking and Mobile App 
  • Apply for deposit, loan, credit card and investment accounts www.jncb.com/openaccountonline
  • Update your contact information    remoteonboarding.jncb.com/
  • Manage credit cards (e.g. request alerts, block card etc) creditcard.jncb.com
  • Manage investment accounts      • NCBCM Online 
Business   • Deposit cash and cheques
• Drop boxes available in branches 
  • Pay bills 
• Transfer funds to any local account
• Business Online Banking

Please visit www.jncb.com/getdigital for further information on the various alternatives available to support your financial needs and help you to bank safely. In addition, mobile app and other demos can be found on our YouTube page. Customers experiencing any challenges my contact our Customer Care Centre at 888-622-3477. 

For services that are not available online or at our intelligent ABMs, please visit the branch at your earliest possible convenience to conduct your transaction. 

We wish you and your families continued health and safety during this period.