We want you to know that we take your security seriously.

Keep your card private. Keep your card safe.

We monitor potential threats to keep your card and your account safe. We have recently detected that there have been calls and emails directed at NCB debit and credit cardholders requesting personal or account information to assist with card activation.
 
What you need to know
What you need to know Protect Card
Activation must be initiated by you!
  • You can activate your debit card via the iABM, w‌‌‌‌w‌w.‌‌‌j‌n‌‌‌cb‌‌.‌‌c‌‌‌om‌‌‌‌‌/‌‌a‌c‌‌tiv‌‌‌‌‌‌‌‌ate, or by calling 8‌7‌6‌‌‌‌-‌‌‌‌9‌3‌‌‌6‌‌‌‌-‌‌‌4‌‌2‌‌2‌‌‌2‌‌‌ .
  • You can activate your credit card or prepaid card via w‌‌‌‌w‌w.‌‌‌j‌n‌‌‌cb‌‌.‌‌c‌‌‌om‌‌‌‌‌/‌‌a‌c‌‌tiv‌‌‌‌‌‌‌‌ate or 8‌7‌6‌‌‌‌-‌‌‌‌9‌3‌‌‌6‌‌‌‌-‌‌‌4‌‌2‌‌2‌‌‌2‌‌‌ .
  • We will never call to solicit information to assist with activating your card.
 
You will get your activation code via text once you request it.
We will not send your debit or credit card validation code via email.
 
We will never call or email to ask for your account or card information
We will never call or email to ask for your account or card information, including your email address, account number, card number, passwords, Personal Identification Number (PIN), or the 3-digit security code at the back of your card.
 
We will not send you an email with a clickable link to activate.
We will not send you an email with a clickable link that directs you to add account details, or for passwords, PINs or security codes.
 
 
 
What you need to do ProtectCard
Trust your gut!
If a call or email doesn’t sound quite right, report it to our Customer Care Centre, 8‌‌8‌‌‌8-‌‌‌NC‌‌‌B-‌‌FIRS‌‌T (8‌8‌‌8‌-‌‌6‌‌‌2‌‌‌‌2-‌‌3‌‌477). Report suspicious activity, or lost or stolen cards to us 24/7.
 
Secure Personal Identification Number (PIN)
Choose a number that is unique, easy for you to remember but hard for others to guess. If you own multiple cards, use different PINs across cards. And, never write your PIN where others may find it.
 
Look out for alerts!
Credit, prepaid and Visa Debit cardholders receive transaction alerts by text and email every time the card is used.
 
Constantly monitor your card activity!
Use the NCB mobile app or online banking to check your account or credit card transactions regularly.
 
Keep your information updated.
Ensure that we have your current telephone number, email address and other contact information so that you can receive transaction alerts every time that your card is used and so that we can reach out to you.

 
If you have a Credit or Prepaid card, use our self‌-‌care platform, managemycard.‌‌j‌n‌cb‌.c‌o‌m‌ to:
  • Immediately block/unblock your card for security.
  • Create ‘disputes’ on suspicious transactions.
  • Update your contact information so can receive transaction alerts.
  • Request a replacement card if your card is lost, stolen, or damaged.