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Status as at October 11, 2019

Customers may transfer funds between their NCB accounts, view their last 10 transactions, and conduct a balance inquiry via our kiosks available 24 hours a day 7 days a week.

 

Below is a list of the functions which cannot currently be accessed at our kiosks, and alternatives for obtaining these services.

  • Manager’s Cheques & Local Drafts Requests | Alternate Channel: Branch
  • International Drafts Request | Alternate Channel: Branch
  • Certificate of Balance Request | Alternate Channel: Branch
  • Cheque Book Request | Alternate Channel: Branch
  • Bill Payment (NWC,JPS, LIME/FLOW, NCB credit cards) | Alternate Channel: iABMs
  • Bill Payment (all other payees)| Alternate Channel: Online Banking

 

We are working resolve the issue where a few customers are seeing incorrect information reflected on their accounts. In the meantime, we are asking customers seeing incorrect information to email [email protected] for resolution.

Customers doing file uploads are now able to enter their second token code when requested. They are now also able to delete or modify a beneficiary. p>

We have successfully updated and synced our list of Bank Identifier Codes (BIC) for beneficiary banks, which will result in elimination of failed transfers due to incorrect BIC codes.