At NCB, our aim is to constantly and consistenly delight our customers and exceed their expectations. This is embedded in our Customer Service Motto, "Quality our Focus.. Serving our Pleasure".
Our Core Values provide the standard for the banking services team and sets the stage for our customers' experience. This means that we:
We want to provide you with high quality services that compare to the best internationally and locally. Through our commitment to efficiency, we also aim to bring you excellent value for money.
We know there is always room for improvement and that we can always do better. That's why we:
We want to hear from you if you are dissatisfied or have received excellent service. Share your experience with us. We will always endeavour to address service gaps in order to improve our service to you.
There are several ways you can provide feedback on our service:
For more...see our Customer Service Charter or Complaint Management - Standard Operating Guidelines