Why Work At NCB?

"Delivering Next-in-Class Learning for Sustainability"

The world as we knew it has changed drastically and will continue evolving. It is clear we need to effect change or change with it in order to remain competitive and relevant. Our focus is to continuously developing the human capital of the NCB Group and to build a motivated, engaged and high-performing workforce by providing next in class learning and development solutions.

Our growth and sustained profitability depends on the acquisition of new customers, the forging of viable relationships and the vision and foresight of our management team to position the Organization for survival in a competitive environment.

Effective customer relationships are built through achieving customer service excellence. This objective can only be achieved through our highly trained and engaged employees. To equip employees to perform these roles, NCB is committed to the empowerment of employees and by doing so has committed to building the capacity and capability required for success. Our core values speak to employees receiving up-to-date and relevant learning and development opportunities in order to acquire the highest levels of skills and competencies. Learning and development is aligned with the three pillars: Innovation, Expertise and Strength.

Having recognized the importance of continuous development and succession planning, we consistently introduce programmes geared towards strengthening employee performance, guiding career paths and promoting professional development. The competition in the environment has heightened, the 'bar' of innovation and creativity has been raised, and we intend to survive by developing the NCB human capital and building intellectual capacity.

We are especially proud of the comprehensive benefits programme that we offer. Our programmes are an important way of recognizing the value and contribution of our employees. We are proud to say that the range of our remuneration and benefits is competitive in the marketplace standards in all categories.

We continually evaluate our benefit programmes to ensure that they satisfy the needs of our employees and remain aligned to the philosophy of our Company.

NCB recognizes that competitive advantage and commercial success depend on the full commitment of its employees and is dedicated to respecting their human rights and dignity and to providing them with favorable working conditions. We will:

  1. Adopt an equal opportunity policy in the recruitment and engagement of staff as well as during the course of their employment. These values will be applied irrespective of race, geographic location, colour, gender, religion, disability, sexual orientation or other affiliation;
  2. Communicate the Corporate Social Responsibility Policy, Goals and Objectives to ALL employees during orientation;
  3. Promote the best use of our human capital on the basis of matching individual skills, competencies and experience against those required for the work to be performed.
  4. Encourage the involvement of our employees in the planning and direction of their work. These values will be applied irrespective of location, race, colour, gender, religion, disability, sexual orientation or other affiliation;
  5. Meet the legal requirements aimed at providing a healthy and secure working environment for all employees at all locations in all the countries in which we operate;
  6. Encourage all our employees to be involved in their communities as part of NCB's social mission to make the areas in which we operate better places to live, work and conduct business;
  7. Offer a remuneration policy that is competitive and that recognizes and rewards good performance;
  8. Ensure that all employees know what is expected of them in their job, and are able to measure their performance against predetermined targets;
  9. Develop policies that promote and support employees in balancing their work and domestic responsibilities.
IMPORTANT NOTICE

All evidence of qualifications being submitted to the National Commercial Bank Jam. Ltd. must be transmitted through an official transcript sent directly to National Commercial Bank Ja. Ltd. from the issuing educational institution.

NCB recognizes the importance and value of diversity in our workforce. We believe that diversity and inclusion are the key drivers of creativity and innovation and that by exploiting those differences we can create a sustainable competitive advantage. At NCB we have created an environment in which differences are valued and integrated into our Organization.

GOALS

NCB recognizes that a talented and diverse workforce can provide an important competitive advantage and that our business success is a reflection of the quality and skill of our people. As a result, we remain committed to identifying and retaining the best talent to ensure sutainability and performance.

We believe in treating all persons with respect and dignity. We will strive to create and foster a supportive and understanding environment in which all individuals realize their maximum potential within the organization regardless of their cultural differences.

Diversity resides in differences in ethnicity, language, age, gender, religion, socio-economic status, physical and mental ability, thinking styles, political ideology, education and experience. To promote innovation and business success, we will position ourselves to benefit from this wide array of perspectives.

All employees have the right to be treated with consideration and respect at work. NCB is committed to creating a climate free of harassment (sexual, mental or physical) in which all employees feel confident to raise concerns of this type and have them dealt with quickly, sensitively and effectively.

The National Commercial Bank (NCB), with a staff complement of over 2,400; was named Jamaica's employer of choice by the Jamaica Employers Federation (JEF) at its last awards ceremony. NCB was named overall winner -- first place, employer of choice (large company category -- 500+ employees); and first place, highest employee satisfaction.

The JEF designation describes, among other things, companies where employees love to work. NCB was judged by employees using criteria such as learning opportunities, compensation, fringe benefits, profitability, career choice, treatment by management, health and safety, good corporate image and long-term goals.

Why is NCB a good place to work? At NCB, the well-being and welfare of our employees are important to us. Therefore, there are necessary policies in place that employees are guided by to ensure that their interests are protected. These polices include to name a few disciplinary policy, sexual harassment policy and the diversity policy.

We also provide a structurally led Corporate Learning Campus (CLC) which is registered as a tertiary institution by the University Council of Jamaica. Courses offered at the CLC are of value to employees equipping them with the necessary skills that will increase their knowledge base of the financial services industry. The campus is structured according to four schools of learning that are aligned to the organisation's business objectives. They are the School of Banking and Applications and Technology, School of Leadership and Organisational Development, School of Client Relationship Management, and the School of Wealth Management, Credit and Risk Management.

These courses are all influenced by learning councils which are comprised of subject matter experts so as to ensure alignment with our business objectives. There is also an e-campus which encompasses eLearning, e-library, e-books and e-mentor. Employees are able to access over 2,000 periodicals which can provide business and financial information.

In terms of compensation and benefits, NCB participates in salary surveys conducted by such organisations as PriceWaterhouseCoopers and the Jamaica Employers' Federation which is led by three pillars -- attract, retain and motivate -- a philosophy that drives and determines our compensation strategy.

Our organisation is also fully guided by an occupational health and safety policy. We have a well-established wellness and recreational centre that staff can access without any cost. The organisation has also 170 wellness officers that are represented by employees and that are trained in CPR and first aid. The organisation works along with the Government and private health agencies such as the Ministry of Health, the Heart Foundation and the Jamaica Cancer Society who from time to time engage our staff on health issues and offer health services to staff.

There is also a wide array of opportunities for staff development. Our approach to the development of employees' learning capacity takes a next practice approach which entails improving the standard of learning and development for staff.

Employees across the NCB Group are provided with learning opportunities which are life-long and aid in enhancing their personal and professional development. In addition to our management trainee programme which received a post-graduate diploma accreditation by the University Council of Jamaica, the organisation is also seeking accreditation for our branch management programme and our Institute of Leadership and Organisational Development programme (ILOD). The organisation also has a partnership with the Mona School of Business, UWI (MSB) and the Jamaica Institute of Financial Services (JIFS) to facilitate executive level training through the Caribbean Executive Leadership Series.

Dynamic opportunities are made available for employees to develop themselves and become competitive in the work environment. Through the professional Development Plan (PDP); our employees are able to structure and chart their development using the available tools provided by the Bank, therefore equipping themselves with the knowledge and skills necessary to enhance their career.

Who Are We Looking For?

Your course of study in the following area(s)* would be of interest to us:

  • Accounts
  • Actuarial Science
  • Architecture
  • Banking and Finance
  • Business Administration
  • Commercial Law
  • Communications and Public Relations
  • Computer Science
  • Corporate Finance
  • Economics
  • Engineering - Mechanical & Electrical
  • Finance
  • Food Service Management
  • Human Resource Management
  • Investment Management
  • Industrial Relations
  • Marketing and Sales
  • Occupational Health and Safety
  • Operations Management
  • Portfolio Management
  • Project Management
  • Property Management
  • Research and Analysis
  • Risk Management

    *(This list is not exhaustive)

In addition to its core activity - banking, National Commercial Bank Jamaica Limited has several divisions and subsidiaries that support and enhance its operations. Graduates may also be employed in any of these areas. Listed below are the Divisions and Subsidiaries within the Group which may be aligned to your area of study.

 

Our Service Vision:

“To create peace of mind by providing the best financial services for people of all ages at stages in their lives.” 

At NCB we are committed to providing our customers with the highest quality service at all times and at each customer touch point. This commitment is reinforced through our Credos which outline our belief in Service Quality, Team Work, Integrity and Respect. To ensure that our service delivery is not compromised, we have established service standards that guide our daily interaction between our employees and customers.

We also recognize that our employees are the driving force behind our ability to provide our customers with a delightful experience and so great emphasis is placed on recruiting the right staff, with the right attitude. Through our Corporate Learning Campus, our employees are also exposed to relevant training programmes to continuously improve their skills and knowledge base.

 

In order to meet these objectives we are looking for qualified, experienced, committed and motivated individuals who fit the following profile:

  • Creative & Innovative
  • Knowledge worker
  • Entrepreneurial
  • Technologically Savvy
  • Analytical
  • Generalist rather than Specialist
  • Customer Centric
  • Results Oriented High Performer
  • Hard Working

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