To increase protection of your accounts against fraud, internet scams and other cyber threats, NCB has implemented security technology, RSA SecurID token (security tokens). This solution is a globally recognised security tool used by many banks to protect confidential information and assets.
The security token provides a unique code that, along with your PIN, will be required to:
- Login to your NCB Online Banking accounts and
- Validate transactions
Customers have the option of a ‘soft token’ via a mobile app on a smartphone or a ‘hard token’ via a physical device. We encourage you to sign up for your RSA token today, if you have not already done so. Note that currently, a token is required to do the following transactions - Third Party Transfers, Wire Transfers and to Add/Transfer to Beneficiaries. Effective May 20, 2019, RSA Tokens will be required to access NCB Online Banking.
How do you get a token?
- Visit NCB Online and login using the current process
- For Soft Tokens
- Download the RSA SecurID Software Token from the appropriate mobile app store
- Select Mobile App
- Follow onscreen instructions to register
- For Hard Tokens
- Select Physical Device -->location to collect device
- Collect device at selected location
- Log back into NCB Online and follow the onscreen instructions
For additional information, please review the FAQs, view the registration demos or feel free to contact our dedicated line everyday from 6:00am - 10:00pm at (876) 936 - 4374. For 24 hr assistance, call Customer Care Centre at 888-622-3477.
SECURITY TIP: NCB will never send you an email requesting that you click a link, or download an attachment, in order to update your information. If you have questions about the authenticity of an email, immediately report to our Customer Care Centre.