To increase protection of your accounts against fraud, internet scams and other cyber threats, NCB has implemented security technology, RSA SecurID token (security tokens). This solution is a globally recognised security tool used by many banks to protect confidential information and assets.
The security token provides a unique code that, along with your PIN, will be required to:
Customers have the option of a ‘soft token’ via a mobile app on a smartphone or a ‘hard token’ via a physical device. We encourage you to sign up for your RSA token today, if you have not already done so. Note that currently, a token is required to do the following transactions - Third Party Transfers, Wire Transfers and to Add/Transfer to Beneficiaries. Effective September 30, 2018, RSA Tokens will be required to access NCB Online Banking.
How do you get a token?
For additional information, please review the FAQs, view the registration demos or feel free to contact our dedicated line between Monday - Friday 8:30am - 5:00pm at (876) 936 - 4374. For 24 hr assistance, call Customer Care Centre at 888-622-3477.
SECURITY TIP: NCB will never send you an email requesting that you click a link, or download an attachment, in order to update your information. If you have questions about the authenticity of an email, immediately report to our Customer Care Centre.