Enter Loan Offer Code
Online Banking Sign In
Activate Your Credit Card
Contact Us
Branches & ABMs
Open An Account
SIGN IN
Sign In
Contact Us
Branches & ABMs
Open An Account
MENU
Home
Branches & ABMs
Contact Us
Activate Your Credit Card
Enter Loan Offer Code
Personal
Payments
Debit Card
Credit Cards
Prepaid Card
Activate Your Credit Card
Quisk from NCB
Banking
Chequing Account
Savings Accounts
Special Occasion Savings Plan
Private Banking Services
Premium Banking Services
Online Banking
Online Banking Demos
Loans & Financing
Auto Loan
Mortgage
Personal Loans
Investing
Investment Products
Retirement Plans
Education Investments
Advice & Planning
Research
Wealth Management
Insurance
Insurance Plans Overview
Report a Claim
Business
Credit Cards
Credit Cards for Business
Banking
Chequing Account
Savings Plans
Value Plans
Corporate Banking
Treasury & Correspondent Banking
Online Banking
Online Banking Demos
Loans & Financing
Mortgage Calculator
Unsecured Loans
Secured Loans
Auto Loans
Investing
Investment Options
Investment Banking
Advice & Planning
Research
Benefits & Insurance
Benefits & Insurance Overview
Report a Claim
Merchant Services
Products / Services
Become A Merchant
Merchant Security
Merchant Newslink
About Us
Corporate Social Responsibility
Company Overview
Who We Are
History
Management Team
Board Of Directors
Awards
NCB Opportunities
Annual Learning Reports
Careers Site
News Room
Customer Satisfaction Survey
News
Brand & Media Guides
Investor Relations
Information
Annual Reports
Quarterly Reports
Statistical Review
Support
Security
RSA
Security Guarantee
Protecting Yourself
Security Certificate Test
Requirements
Personal Accounts
Help & Resources
Deposit Rates
Loan Calculator
Foreign Exchange Services
FAQ
All Form Downloads
Fees
Insurance Claims
Reclaimed Listings
Service Standards
Sponsorship
How to Avoid Fees
Contact
Locate
Search for:
Personal
Payments
Debit Card
Credit Cards
Prepaid Card
Activate Your Credit Card
Quisk from NCB
Banking
Chequing Account
Savings Accounts
Special Occasion Savings Plan
Private Banking Services
Premium Banking Services
Online Banking
Online Banking Demos
Loans & Financing
Auto Loan
Mortgage
Personal Loans
Investing
Investment Products
Retirement Plans
Education Investments
Advice & Planning
Research
Wealth Management
Insurance
Insurance Plans Overview
Report a Claim
Business
Credit Cards
Credit Cards for Business
Banking
Chequing Account
Savings Plans
Value Plans
Corporate Banking
Treasury & Correspondent Banking
Online Banking
Online Banking Demos
Loans & Financing
Mortgage Calculator
Unsecured Loans
Secured Loans
Auto Loans
Investing
Investment Options
Investment Banking
Advice & Planning
Research
Benefits & Insurance
Benefits & Insurance Overview
Report a Claim
Merchant Services
Products / Services
Become A Merchant
Merchant Security
Merchant Newslink
About Us
Corporate Social Responsibility
CORPORATE SOCIAL RESPONSIBILITY >
Company Overview
Who We Are
History
Management Team
Board Of Directors
Awards
NCB Opportunities
Annual Learning Reports
Careers Site
News Room
Customer Satisfaction Survey
News
Brand & Media Guides
Investor Relations
Information
Annual Reports
Quarterly Reports
Statistical Review
Support
Security
RSA
Security Guarantee
Protecting Yourself
Security Certificate Test
Requirements
Personal Accounts
Help & Resources
Deposit Rates
Loan Calculator
Foreign Exchange Services
FAQ
All Form Downloads
Fees
Insurance Claims
Reclaimed Listings
Service Standards
Sponsorship
How to Avoid Fees
Contact
Contact Us
Department Listings
Customer Care
1-888-622-3477
Branch Services
929-4622
Locate
Branches & ABMs
Find a Branch Near You
About Us
>
News Room
Brand & Media Guides
MEDIA COMMUNICATION PROTOCOL
The NCB group continually seeks to provide factual, accurate and timely information to the public through the news media. To maintain quality and consistency in our public messages and to assure that the NCB group’s policies and actions are accurately presented, the following guidelines form part of the organization’s Media Relations policy.
All requests for media interviews or comments (face-to-face, telephone, written or email) to news reporters are to be advised to the Group Marketing and Communications Unit (GMCU).
The President and Group Chief Executive Officer, the Group Chief Financial Officer and Deputy Chief Executive Officer and/or their designate will grant prior approval for officers to give responses or conduct interviews with the media.
Where approval is granted, the Approved Officer will liaise with the Head of the Group Marketing and Communications Unit to discuss the nature of the information that is to be shared with the media.
Where the media requests information by telephone or in writing (such as email), NCB’s response will be provided within forty-eight (48) hours.
Where an interview is being facilitated, the media will be asked by GMCU to submit the topic and/or questions at least two (2) days in advance.
The GMCU will provide a Media Interview Guide that the officer will use to highlight the key message points that NCB wishes to convey.
Pre and post interview copies of the news report will be requested from the media by GMCU, notwithstanding NCB’s acknowledgement that a preview of news reports will not always be obliged.
NCB reserves the right to have another Officer present in media interviews and/or to record the discussion.
Approved Officers may provide the media with information on NCB and its subsidiaries where this information is available in the public domain (for example – fees, product features, financial performance history) provided that the Group Marketing and Communications Unit is advised immediately via email of the details of the request and the nature of the Approved Officer’s response.
The NCB group continually seeks to provide factual, accurate and timely information to the public through the news media. To maintain quality and consistency in our public messages and to assure that the NCB group’s policies and actions are accurately presented, the following guidelines form part of the organization’s Media Relations policy. e Approved Officer’s response.
$('.grid').masonry({ // options itemSelector: '.grid-item', columnWidth: 250 });