Customer Satisfaction Survey

How do you rate our service to you?

NCB is now conducting a Customer Satisfaction Survey through our independent research partner, Engine Room Ltd. This is a Quarterly survey in which the Bank gathers feedback on customer service delivery.  No financial information will be requested.

This survey will be executed during the period May 17 – June 21, 2024.

We are advising you not to share confidential personal or bank information with persons requesting these details by telephone or email.

NCB will never request your account number(s), credit card details, passwords, PIN or Secure ID Token Code.

If you receive telephone calls or emails that appear suspicious, please contact us at 888-622-3477.