NCB Transforms the Branch Experience
11 Nov 2013
National Commercial Bank Jamaica Limited (NCB) has advanced its plan to radically transform the way it provides banking services, aiming to improve and revolutionize its customer experience and operational efficiency. Customers can enjoy the newly renovated 1 - 7 Knutsford Boulevard branch aptly titled "Bank on the Go" which promises the ultimate customer experience, combining the security, ease and convenience. This is the first in a series of reconfigurations being piloted by NCB. The "Bank on the Go" area was opened to amazed customers on Monday, November 11, 2013. The game changing "Bank on the Go" area, accessible to customers 24 hours daily, is outfitted with: Three (3) Multifunction ABMs facilitate intelligent cash deposits [i.e. without the use of envelopes] and funds are lodged immediately to selected account. Other transactions available on these machines are: bill payments, balance inquiries, funds transfers to own accounts, cash advance, mobile phone top-up. Transfer to any NCB account International Wire Transfers Cheque book ordering Embassy letter requests Account update Bill payment Mobile top-up Balance enquiry Update account records One (1) Express Cheque Deposit Box for cheque lodgments. Audrey Tugwell Henry, NCB's Snr General Manager - Retail shares her anticipation in being able to delight her customers with this model NCB branches remain the most utilized channel for banking transactions and we would like to have our customers explore the options and opportunities to save money and time by using the alternate electronic channels. We encourage customers conducting routine transactions to migrate to more convenient electronic channels as this will enable our front-line staff to provide deeper financial advice and service."
