National Commercial Bank Jamaica Limited and its subsidiaries (“NCB”) are committed to ensuring and protecting the privacy and confidentiality of its clients' personal information. NCB has therefore adopted this policy to comply with its obligations under current data protection and privacy legislation. This policy briefly describes how we collect, hold, use and whenever necessary, disclose your personal information. It also summarizes your right to have access to update the information as necessary. If you have any questions about our privacy policy or your personal information, please contact NCB Customer Care Centre at 888-622-3477 or e-mail your privacy concerns to [email protected].
Privacy issues, including security and confidentiality of personal information disclosed on or through this web site or any other electronic channels maintained by NCB, are viewed very seriously by us. Policies governing the protection of privacy are strictly observed and enforced to ensure the highest standards of protection of privacy and personal information. When you access our services through any of our electronic channels including our website and our Mobile App, and move from page to page, read pages, download content onto your electronic device from these channels, or, in the case of our Mobile App, download the App to your device, the following information may be recorded:
NCB uses this information to find out how many people use our electronic channels and which aspects of our channels are used most frequently. NCB may use this information to determine what type of information is most useful in order to, improve its electronic channels, address your specific needs, provide you with a better customer experience, for marketing purposes and for general operation of our business. The information may also be used to provide records of communication between NCB and you, and to comply with any legal and/or regulatory requirements.
In the course of our business relationship with you, the personal information collected about you is held in a "client record." This information likely includes, at a minimum, your name, address and telephone number(s), birth date, account holdings and if applicable, the name address of your spouse or beneficiary. Depending on the type of service you request, additional personal information may be held in your client record. This information was provided to NCB by you at the time the account was opened or as the information became necessary throughout the service process.
NCB may collect, hold and use the personal information in your client record as well as collect personal information from and disclose personal information to the third parties identified below, for the following purposes:
Except in limited circumstances described in the applicable legislation, you are entitled to access, through a written request, the personal information contained in your client record. You may verify this personal information and request that any inaccurate information be corrected. For information on this process, please contact our Customer Care Centre at 888-NCB-FIRST (888-622-3477).
NCB will only retain your personal information as long as it is necessary, including updating the product or service or as required by law. When we destroy the information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process.
NCB maintains appropriate technical and organization safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. If you believe that our Privacy Policy does not adequately address your privacy concerns, you may contact our Customer Care Centre at 888-NCB-First (888-622-3477).