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Support > Help & Resources > FAQ

Banking Questions

How can I open a bank account online without visiting branch?

Are you new to NCB? You may open a Regular Save savings account at www.jncb.com/openaccountonline.  

If you are an existing customer, you may open any savings account via Personal Online Banking  - Under Quick Links --> New Account. 

What are the requirements to open a bank account?

You may open an account online or at any NCB Branch. You will find the requirements at  Personal Account Requirements.

I have lost my Share Certificates, how can I redeem them?

Please contact your NCB Capital Markets Wealth Advisor to assist you with redeeming your Share Certificates.

What is the minimum to open an account?

The minimum amount required to open an account varies based on product. Please contact your Wealth Advisor for more details.

What rates are you paying on your accounts?

Market conditions may cause rates to vary. Please contact our customer service representatives or your wealth manager for this information.

Why do I need investment advice?

An informed investor is a successful investor. Successful wealth creation requires an intimate understanding of the financial markets. While you may not have the time or the expertise to keep up the dynamic bond, money and stock markets, our in house research department spends each day monitoring the financial markets both locally and overseas. Any of our wealth managers will be able to provide you with timely relevant information that will help you build the ideal portfolio for your wealth objectives. Visit our Advice and Planning page for more information.

Credit Card Questions

Can I apply for a loan or credit card online?

Certainly, just go back to our homepage; to the left of the screen, click on the "Click to apply" under Apply for a loan or credit card and a new page will open.
On the new page, select the words "Register Now"(below the word "LOGIN") then complete the form provided on the right of the screen by entering the requested information in the designated fields (specifically the fields that have a red asterisk (*) beside them). Upon completing the page, click on "SAVE" then select the tab at the top of the page entitled "APPLY"(located between My Profile and FAQ) and proceed to complete the application process.

Once you have completed the application process you will receive a "Conditionally Approved" response or a "Conditionally Declined" response instantaneously. A "Conditionally Approved" response is automatically generated by the system once your application receives an acceptable credit score and a credit officer will make contact with you in 2 Business days. A "Conditionally Declined" status means that based on the information provided, your application did not meet our minimum qualifying criteria and you may make contact with an agent at our Customer Care Center by dialing 1-888-622-3477 or a credit officer at any of our branches.

You may have multiple credit card applications pending in the system at any given time. You can make updates to your profile at any time, including changing your password. In the event you are experiencing any challenges, you may select the tab entitled "FAQ" or "View Demo" at the top of the screen or feel free to call our Customer Care Center at 1-888-622-3477 for further assistance.

What do I do if my card is lost?

If you lose or misplace your card or even suspect unauthorized use of your card
  • Inform us IMMEDIATELY by calling our 24-hr Customer Care Center:
    1-888-NCB-FIRST or (876) 754-4622 (not toll free) - Jamaica
    1-866-622-3477 - USA, Canada & the English speaking Caribbean
    0-800-032-2973 - U.K & the rest of the world (not toll free)
  • Credit cards / Keycard Cash Cards a restriction will be placed on your card
  • If you desire a replacement card, one will be made sent to your mailing address within 3 business days.
  • Midas (Debit) Card
  • A restriction will be placed on your card Debit cards that are lost or stolen should also be reported in person to your account holding branch as soon as possible
  • If you desire a replacement card, one will be issued & made available same day at a cost
  • The cost for replacement credit and debit cards may be retrieved from our homepage in the Fee Guide located below the Quick Links option on the right-hand section of your screen.

How do I access the electronic channel for my personal savings/current/ credit card account?

  • You may access your NCB accounts via our electronic channels by completing and submitting an eFinancial Services Application Form through our branch network. You may download the form from our website www.jncb.com by clicking on "Signup" under Personal Online Banking.

    Your Online Banking profile will be created within (5) business days, after which you may contact the Customer Care Center at 1-888-622-3477 where your identify will be validated and; you will be provided with instructions as to the process of activating telephone banking as well as the steps in registering online.

  • I have always used the telephone banking system and I am ready to access my accounts on the internet, how do I get started?
    Thank you for using our telephone banking facility; to access your accounts via our Internet Banking Facility we invite you to home page (www.jncb.com) and to the right of your computer screen you see Internet Banking with two options beneath
    • Personal
    • Business

    Move your mouse pointer over personal, you will see 4 options

    • Select the option "register", then "register online" on the page that is next displayed
    • The next page will request that you enter all 16 digits of your Midas (debit) card as well as your PIN (i.e. the 4 digit code that you use to access the telephone banking service
    • Finally, you will be required to create
      • 1. A username (minimum 6 characters)
      • 2. Two passwords (minimum 8 characters)
    • Sign-on Password - to access your account from the login page
    • Transaction Password used to validate transactions done online NB. We advise that these passwords be different for added security.
  • Once you have successfully completed the above steps you may immediately access your account information by clicking on the "login" prompt

Investment Questions

How much money do I need to open a bank account?

  • J$100 NCB START (up to 17 years of age)
  • J$5,000 NCB Regular Save
  • J$5,000 NCB Gold Club (age 55 and over)
  • J$10,000 NCB Sunshine Savers
  • 100 units of foreign currency (US, Can, Pound, Euro)

How do I set up online banking?

To get started, go to www.jncb.com and select Enroll Now or  click Sign Up on Online Banking Page. You may also sign up via the mobile app in the Google or Apple Store. 

How could I have a summary of financial results for the past 10 years?

A financial Statistical Review Summary is listed in every annual report. However for ease of reference a pdf version is available via the Financial Statistical Review.

How do I find historical share price information?

The Share Price information can be found in the Financial Statistical Review under Per Common Share Ratios.  To view the current share price information click here.

How do I get my dividends paid?

Shareholders shown as having an address in Jamaica or Trinidad and Tobago and are recorded on the share register are paid dividends once declared, which are only paid in Jamaican dollars.  Dividends can also be paid to shareholders who authorize that these payments be sent to their accounts at National Commercial Bank Jamaica Limited.

What currencies can I invest in?

We offer investments in all major currencies: GBP, Euro, USD, Canadian and Jamaican dollars. We are able to facilitate the exchange of most major companies through our bank.

What is the date of your next AGM?

The date of the next AGM will be formally announced to shareholders when notice of the meeting is sent out after the financial year end. The company's AGM is usually held at the end of February. Once the date has been set, it will be published online via our Investor Event Calendar and in the Annual Report Notice.

What is the registered address of NCB?

National Commercial Bank Jamaica Limited

"The Atrium"

32 Trafalgar Road

Kingston 10

Jamaica

What is your Financial period?

NCB Jamaica Limited financial period is for twelve months starting October 1 and ending September 30 of the following year.  The new financial period will be October 1, 2010 - September 30, 2011.

Where can I find recent financial information on NCB Jamaica Limited?

This can be found in our latest Annual Report.
View the latest Annual Report here

Loan Questions

Kiosk - General Questions

Do I need a Midas card to do a transaction at the Kiosk?

Depending on the transaction, a card may not be required.
 

What transactions require the use of a Midas card at the Kiosk?

Balance Enquiry; Transfers between My Accounts; Cheque Book Request; Certificate of Balance; Last Ten Transactions; Bill Payments and Request for Manager’s Cheque & Drafts, Check your Lovebird Points.
 

What transactions do NOT require a Midas card at the Kiosk?

Products and Services
 

Can I get cash at the Kiosk?

No. You can only access cash at the ABM/IABM.
 

Can I update my personal information at the Kiosk?

Not at this time.
 

What is a Certificate of Balance (Bank Statement)?

A Certificate of Balance (Bank Statement) is a document issued by the Bank which confirms the following information relating to your account:
  • Date account was opened
  • Average Balance for a period
  • Current Balance
  • Last Transaction done on the account

Will I have to pay to get my Certificate of Balance (Bank Statement) at the Kiosk?

Yes. The charges are stated in the “NCB Customer Fee Guide – Personal Services” which is available on our website www.jncb.com.  The cost for this service is less at the Kiosk than in Branch.
 

What is a Manager’s Cheque?

A Manager’s Cheque is a cheque denominated in Jamaican dollars and negotiable ONLY in Jamaica.
 

Will I be charged for requesting a Manager’s Cheque/Draft at the Kiosk?

Yes. There is a cost for processing this request. The charges are stated in the “NCB Customer Fee Guide – Personal Services” which is available on the website www.jncb.com.
 

Kiosk - Funds Transfer Questions

Will I need a Midas card to request a funds transfer at the Kiosk?

Yes. A Midas card is required to process this transaction at the Kiosk.
 

Can I transfer funds between any of my NCB accounts?

You may only transfer funds between accounts linked to your Midas Card i.e. that you can access at the ABM/iABM
 

Can I transfer funds to a third party account?

No, you may only transfer funds between accounts that you can access at the ABM/iABM

Can I transfer funds to my foreign currency account?

No.  At this time, you may only transfer funds between Jamaican dollar accounts linked to your Midas card.
 

Will I have to pay to do a transfer at the Kiosk?

There is currently no charge for a transfer at the Kiosk
 

Can I complete a transfer at any time of day?

Yes.  The Kiosk is available for use 24/7 (any time of day, any day of the week).
 

When will I be able to access my money after I do a transfer?

The funds are immediately available after the transfer is completed.
 

Kiosk - Bank Statement Questions

Will I need a Midas card to request a Certificate of Balance (Bank Statement) at the Kiosk?

Yes. A Midas card is required to process to request a Certificate of Balance (Bank Statement) at the Kiosk.
 

For whom can I request a Certificate of Balance (Bank Statement)?

 You may select from one of the available options e.g. Embassies, Legal Courts or you may enter the name and address of the recipient of your choice.
 

If I request a Certificate of Balance (Bank Statement) at the Kiosk, how and when will it be delivered to me?

Your Certificate of Balance (Bank Statement) will be emailed immediately to the address specified by you at the Kiosk.
 

Can I request a Certificate of Balance (Bank Statement) at any time of day?

Yes. You may request a Certificate of Balance (Bank Statement) 24/7 (any time of day, any day of the week).
 

Do I need to do separate requests if I require a Certificate of Balance on more than one account?

Yes. You will need to make a separate request for each account on which you need a Certificate of Balance (Bank Statement).
 

Can I request a Certificate of Balance (Bank Statement) for any of my NCB accounts?

You may request a Certificate of Balance (Bank Statement) on any of your accounts which you are able to access via NCB Online Banking.
 

Insurance Questions

Who is eligible for the Critical Illness Plan?

The owner must be at least 18 on the last birthday before the Policy Issue Date. The Insured can be between 18 and 60 at issue. The owner and insured can be two different people.

Can a person be insured under more than one policy?

Yes – a person can be insured under more than one ProCare policy subject to the maximum coverage of $2,000,000.

What are the key benefits of ProCare?

ProCare offers the following benefits:

Critical Illness Benefit - ProCare provides a lump sum settlement of up to $3 million upon the first diagnosis of any of the following 9 major illnesses: 1. Heart attack 2. Cancer 3. Stroke 4. Major burns 5. Paralysis 6. Loss of Speech 7. Deafness 8. Blindness 9. Coma

Ambulance Benefit - A one-time benefit of a maximum of $7,000 will be paid if an ambulance is used to transport the Life Insured at the time of the first diagnosis of Heart Attack, Cancer, Stroke, Major Burns or Paralysis, Loss of Speech, Deafness, Blindness or Coma.

Death Benefit - A death benefit of 100% of the all Basic premiums (excluding policy fee) will be paid to the beneficiary if the Life Insured dies as a result of an accident or illness not covered under the policy.

No Claim Benefit - A no claim benefit of 100% of all Basic Premiums paid, will be paid to the Life Insured upon the expiry of the policy provided the contractual premiums are paid up to the expiry date.
No benefit will be paid if the first diagnosis of a critical illness is within 180 days from policy commencement date or date of reinstatement.

What are the key benefits of ProVision?

  • Coverage is up to $4 million in the case of accidental death in a common carrier for the $1,000,000 level of coverage.
  • Benefits from accidental death and injury payable up to age 70, with a 50% reduction between age 65 and 70.
  • Premium payments cease after 25 years (or age 85, whichever occurs first) but full coverage continues.
  • No medical required (although there are graduated death benefits in the first 2 y

What is ProVision?

ProVision is a whole life insurance plan that protects you and your family by providing benefits in the case of death (accidental or otherwise), accidental injury, and terminal illness.

What is the maximum and minimum basic sum insured on ProVision?

The maximum basic sum insured on the ProVision policy is $4M and the minimum is $1M.

Who is eligible for ProVision?

The owner must be at least 18 on the last birthday before the Policy Issue Date.
The Insured must be between 18 and 70 at the time the policy is bought.
The owner and insured can be the same or two different people.

Can a person be Insured under more than one ProVision policy?

Yes, but subject to a maximum total coverage of $4M.

Can a customer switch from one coverage to a higher coverage?

No, customer must take out new policy for the additional coverage amount.

Does this product have a requirement for a defined relationship between the Owner and Insured?

Yes – the relationship between the Owner and Insured must satisfy insurable interest.
The relationships allowed are:
  • Owner insures self
  •  Owner insures wife or husband
  •  Employer/ employee allowed – Key Man insurance
Note: If a customer wants to purchase a policy for a parent/ aunt/ uncle/ child over 18 years the customer will be required to set up the parent/ aunt/ uncle/ child over 18 years as both the Owner and Insured and the customer as the payor.

How does the amount of coverage selected for ProVision affect the coverage maximum of $500,000 for OMNI products?

For the purpose of maximum insurance coverage, the OMNI products and Protection Plans are considered separate.

The maximum insurance coverage under OMNI products is $500,000. A customer may also purchase the maximum coverage of$4M or $5M based on the age of the Life Insured under the ProCare and $4M under the ProVision.

How is the Cash Value calculated, and when am I eligible?

The cash value is 50% of the Basic Sum Insured less any prior benefits payments made. It is available after 25 years of premium payments or when the insured reaches 85, whichever occurs first.

Can I elect to take the cash value at any time after the Premium Expiry Date?

Yes, the policy owner can take the cash value at any time after the Premium Expiry Date (calculated as 25 years from the Policy Issue Date or age 85 whichever is first).

Can the policy be assigned as collateral?

The policy can be assigned up to the coverage amount, at the discretion of the lending institution. It should be noted that many lending institutions do not accept this type of policy. Also if a minor is named as beneficiary it is even less likely that an institution would accept this product as collateral.

What is the minimum premium?

There is no minimum. The lowest premiums will be determined by a female, aged 18 and insured with the $1M coverage.

Are the premiums and benefits indexed for inflation?

No, premiums and sum insured remain the same for the life of the policy (with premiums limited to 25 years or age 85).

At policy issue, is back-dating allowed so the customer can take advantage of a lower premium rate?

No back-dating is permitted.

How long must the policy be inforce before the death benefit is paid?

For death (other than by a covered accident) in the first 12 months after policy issue (or the last reinstatement date if later), the benefit is a refund of premiums.

For death (other than by a covered accident) in the 13-24 months after policy issue (or the last reinstatement date, if later), the benefit is 50% of the Basic Sum Insured.

Full benefits are paid after 24 months.

No death benefit is paid for death by suicide in the first two years after issue or reinstatement.

How does the Accidental Death benefit work?

Provided death is as a result of an accident, an additional 75% of the Basic Sum Insured will be paid with the Death benefit, provided the Life Insured is at or below age 64.

The Accidental Death benefit ceases at age 65 and over of the Life Insured

Note the Death benefit is tiered as outlined in the answer to the prior question.

What is a covered accident?

Accidental Injury must be due to external, violent and visible means and excludes injuries sustained while:
  •  committing suicide or attempting to commit suicide, whether sane or insane
  • committing, attempting or provoking an assault or criminal offence
  • any riot, civil commotion, insurrection or war (whether declared or not)
  • service in the military, naval or air force of any country in a state of war or armed conflict (whether war be declared or not)
  • body or mental infirmity, or illness or disease of any kind the Life Insured is under the influence of any narcotic, alcohol or drug
  •  travel or flight in, or descent from, any aircraft, hot air balloon, or other flight, except as a fare paying passenger in a regularly scheduled airline.

How much is payable if I die in a plane crash at age 69?

The beneficiaries will receive the Basic Sum Insured only. No accidental death benefit is payable after the Life Insured attains age 65 or more.

Example, if the coverage is $1,000,000, the benefit is $1,000,000.

How quickly will NCBIC pay the Sum Insured?

NCBIC will pay within 48 hours of receiving a valid claim, all supporting documentation, and the case is not contestable.

If a customer has been paid the total permanent disability benefit (100% of Basic Sum Insured), and subsequently dies in a plane crash, is there a further benefit?

No, once the sum of benefits is equal to the Basic Sum Insured is paid out, the policy terminates and no further benefits are paid

If I have received a partial payment (e.g. loss of thumb), can I still surrender the policy at the end of the premium paying term and collect 50% of the Basic Sum Insured?

The Owner can surrender the policy, however, the payment will be 50% of the Basic Sum Insured less the amount of benefits paid prior to surrender.

If I have received a partial payment (e.g. loss of thumb) or been hospitalized for 12 days and then die later in a plane crash, what benefit will I receive?

You will receive the hospital / loss of thumb benefit at the time that the accident occurs. You will also receive the accidental death benefit on the subsequent plane crash, provided the policy is still in force, less the amount already paid under the earlier benefits

What is the definition of terminal illness?

Terminal illness is defined as being certified by a doctor that the Insured is terminally ill and will not survive more than 6 months.

What is terminal illness benefit?

The amount payable is dependent on the time between date of terminal illness diagnosis and the policy issue date (or reinstatement date, if later):
  • 25% of the Basic Sum Insured after 12 months but before 24 month
  •  50% after 24 months

What happens if the terminal illness diagnosis is made in another country (e.g. US)?

NCBIC will need the diagnosis to be certified by your own doctor in Jamaica, even if the diagnosis was originally overseas.

Is there a recommended number of Beneficiaries?

Recommend maximum of four. The estate can be included as one of the four.

What is ProCare?

ProCare is a life insurance plan that pays you “living benefits” in the event you are diagnosed with any one of 9 critical conditions as defined in the Terms and Conditions.
Heart Attack| Stroke| Cancer| Major Burns| Blindness| Coma| Paralysis| Deafness| Loss of Speech

How does the amount of coverage selected for ProCare affect the coverage maximum for OMNI products and Protection Plans?

For the purpose of maximum insurance coverage, the OMNI products and Protection Plans are considered separate.

The maximum insurance coverage under OMNI products is $500,000. A customer may also purchase the maximum coverage of up to $5M under the ProCare and $4M under the ProVision.

Are there any medical questions / medical exam for the insured?

No medical or response to health questions is required. Only a declaration of health is made on the Application form relating to AIDS / HIV and previous experiences with the critical conditions.

Is there a cash value?

No – this policy does not accumulate a cash value

What is the maximum or minimum coverage that can be purchased on the ProCare?

The maximum sum insured is $5M for issue ages at or below age 54 and $4M for issue ages at or above 55. The minimum sum insured is $1,000,000.
Coverage will be sold only in bands of $500,000. For example, $1M, $1.5M, 2M etc.

Can I increase my sum insured for ProCare?

Yes, but in order to do so you must purchase additional policies to meet the desired coverage.

Can I decrease my sum insured for ProCare?

Yes. The premiums will be revised based on the Age of the Life Insured at the time the policy was bought and the new coverage amount.
However, the sum insured must not be reduced to less than:
  • $500,000 for policies issued between April 2005 and May 6, 2016.
  • $1M for policies issued after May 9, 2016.

Are premium rates guaranteed?

Premiums are level for the duration of the plan.

However, NCBIC can increase the premium rates for all policyholders during the life of the policy. No individual policyholder will be singled out for a premium increase.

Can a policy be reinstated?

Yes, NCBIC’s may agree at its discretion to reinstate a policy on payment of all outstanding premiums and interest as required by NCBIC and subject to a new declaration of health.

Reinstatement will result in a further elimination period measured from the date NCBIC agrees to reinstate the policy and based on the provisions of the contract.

What if I am diagnosed with a covered condition after the elimination period?

NCBIC will pay the Basic Sum Insured to the Life Insured or the beneficiary (if the Life Insured died as a result of the covered condition).

Are there any restrictions on the policy?

NCBIC will not pay a Critical Illness benefit if the first diagnosis of a covered critical condition:
  •  Occurs within the elimination period of
    • 90 days for Cancer
    •  180 days for Major Burn, Blindness, Coma, Paralysis, Deafness, Loss of Speech .
(Note: There is no elimination period for Heart Attack and Stroke)
  •  Is the result of a pre-existing condition occurring before the policy was bought.
 
  • Also, no Critical Illness benefit will be paid for illnesses or conditions arising from:
    •  Self-inflicted harm
    • Any riot, civil commotion, insurrection or war
    • Being under the influence of alcohol or any illegal narcotic substance;
    •  Committing or attempting to commit, attempting or provoking, an assault or criminal offence;
    • Service in the military, naval or air force of any country in a state of war or armed conflict
    • Travel or flight in, or descent from, any aircraft, hot air balloon, or other flight, except as a fare paying passenger on a regularly scheduled airline
    • Intentional use of any prescription-only drug or medication without a prescription by a physician or any other health professional or use of any drug or medication prescribed by a physician or any other health professional other than as directed.
In these cases, the policy will terminate and 100% of the Basic Premiums paid up to date refunded to the Owner.

Who has to make the diagnosis of a critical illness?

Your own doctor or hospital doctor can make the diagnosis, but NCBIC reserves the right to ask for
additional information, and this may include a second opinion.
 

What if I live outside of Jamaica?

NCBIC reserves the right to require additional information. This may be a second opinion by our own
doctor. If you live outside of Jamaica, your own doctor can make the initial diagnosis and we will
confirm if we need additional information.

What happens if I die from a condition other than those defined in the policy?

NCBIC will pay to the beneficiary 100% of the Basic Premiums paid up to the date of death (i.e.
premiums excluding policy fee).

What if I am diagnosed with a covered condition that was due to a pre-existing condition?

The amount payable will depend on whether the pre-existing condition existed before policy was
bought or started to manifest after the policy was bought.

A refund of premium will be paid to the Owner and the policy will be terminated if:
  •  The pre-existing condition existed before the policy was bought
  • The pre-existing existing condition started to manifest after the policy was bought and the diagnosis occurs during the elimination period
The full coverage will be paid if the pre-existing condition started to manifest after the policy was
bought and/or the diagnosis occurs after the elimination period is served.

Can I buy the ProCare if I have a pre-existing condition?

Yes. However, NCBIC will only pay if the first diagnosis is not due to the pre-existing condition. For
example, an individual with a hypertension condition will only be paid a 100% of Basic Premiums paid, if the first diagnosis is Heart Attack or Stroke, but NCBIC will pay the full sum insured if the first diagnosis is any of the other covered conditions and is not due to a pre-existing condition existing when the policy was bought.

What if I am diagnosed with a covered condition and die straight away?

In general, if the Critical Illness benefit is payable and the Life Insured dies, NCBIC will pay the
benefit to the Beneficiary Designated by the Owner

When does the policy terminate?

  •  Death
  •  Diagnosis and payment of the sum insured or refund of premium
  •  At the policy anniversary when the Life Insured attained age 75.
  •  Lapse due to non-payment of premiums
  •  To comply with any applicable law or regulations

What is the No Claim Benefit and when is it paid?

On the policy anniversary at which the Insured turns age 75, provided that premiums are paid up to
date, NCBIC will pay a No Claim Benefit of 100% of the Basic premiums (i.e. premiums excluding
policy fee).

Who gets paid what?

  • Critical Illness Benefit – paid to the Life Insured (or the Beneficiary if the Life Insured dies from anyone of the nine listed critical conditions).
  • Ambulance Benefit – paid to the Life Insured (or the Beneficiary if the Life Insured dies from any oneof the nine listed critical conditions).
  • Death Benefit – paid to the nominated Beneficiary (if cause of death is other than from any one of thenine listed critical illnesses or conditions).
  • No Claims Benefit – paid to the policy Owner

Who can be named as Death Benefit Beneficiaries?

The Owner may nominate one or more person(s) as Beneficiary for the Death Benefit. (Recommend
a maximum of 4 beneficiaries)
  • Beneficiaries may be changed, subject to conditions.
  •  A minor can be named, but requires a Trustee
  • It is recommended that beneficiaries be designated as revocable.

NCB Ascend Questions

What is NCB Ascend?

NCB Ascend is the newest addition to the NCB suite of product and service offerings and replaces the First Class Service. It is accessible to customers of National Commercial Bank Jamaica Limited (NCBJ), NCB Capital Markets Limited (NCBCM) and NCB Insurance Company Limited (NCBIC).

Why are we discontinuing the First Class/Personal Banking programme?

The current First Class facility caters only to Retail Banking customers. Through the new programme, customers across the NCB Group, who meet the relevant criteria, will be able to access this service thereby leveraging the breadth of financial offerings and the cadre of financial officers with expertise in Banking, Investment and Insurance.

This supports the Group’s objective of leveraging the products, services and expertise of the NCB Group to provide our customers with greater value.

What are the qualifying criteria for this service?

i. Maintain a minimum monthly average balance of JMD3M in any combination of qualifying accounts at either National Commercial Bank Jamaica Limited (‘NCBJ’), NCB Capital Market Limited (‘NCBCM’) or NCB Insurance Company Limited (‘NCBIC’)

OR

ii. Meet at least one of the following criteria:-
  1. Have accessed and is servicing an NCB loan of at least JMD10M
  2. Maintains a NCB Credit Card with limit of JMD1M or more
  3. A professional with annual income of at least JMD5M

When will this new programme be implemented?

This new programme will be in place by September 2015.

Under the new programme, who will manage my relationship with the NCB Group?

The following categories of persons will be available to manage your relationship:
  • NCB Jamaica Limited - Personal Financial Officer (PFO)
  • NCB Capital Market Limited - Wealth Advisor
  • NCB Insurance Company Limited – Insurance Advisor
Additionally, you will have access to an Ascend Customer Service Representative who will process your in-branch transactions. A dedicated access line to Customer Care Centre will also be made available during business hours i.e. Mondays – Fridays, 8am - 5pm. Calls received outside of business hours will be routed to the Customer Care Centre where our dedicated team of Customer Care Agents will assist.

How do I register for the NCB Ascend service?

A Personal Financial Officer, Wealth Advisor or Insurance Advisor will contact you and guide you through the registration process.

If I am currently a First Class customer, am I required to register, in order to access the service?

Yes. First Class customers who meet the criteria will be required to sign the NCB Ascend Agreement in order to avail of the services under the new programme.

 

Is there an applicable fee for accessing the service?

No. There are no applicable fees for accessing the service at this time
 

If I do not meet the qualifying criteria, can I pay for the service on a monthly basis?

No. At this time the service is only accessible to persons who meet the qualifying criteria (as outlined in question 3 above).
 

Will the NCB Ascend service be available at all branches?

Yes. A Personal Financial Officer and a Customer Service Representative will be available in all branches to manage your financial portfolio and process your transactions respectively.

Wealth Advisors and Insurance Advisors will also be available in selected branches.
 

Will joint account holders benefit from the service?

Currently the services offered under the new programme will be extended to a spouse, who is a joint holder.
 

Questions on our 'Call Chris' Telephone System

What is Chris & why do you have him?

Chris is NCB’s virtual service tool that allows for fast, simple transaction processing via the telephone.

What transactions can be done using Chris?

At this time the following transactions are available:

• Own Account Transfers 
• Create/Reset TPIN
• Checking Account Balances
• Checking Credit Card Balances
• Bill Payments (The merchant being paid must already be registered on your internet banking profile)
• Conducting Merchant Authorization (For merchants only)
 

What number do I call to get help from Chris?

To initiate a transaction via the telephone, please dial 1-888-NCB-FIRST (622-3477)

What are the hours of availability?

This service is available 24 hours.

Is there a cost associated with this call?

Calls are free from landline phones however the appropriate rates from your mobile service providers will apply.

Is there a fee to use this service?

There are currently no associated charges.

What information should I have ready before I can call Chris?

Please have your Midas card and/or credit card number, account number and your RSA Pin+Token ready, if you do not have an RSA PIN+Token, then you will be required to generate a 4-digit T-PIN

What is a T-PIN?

A T-PIN is a personal identification number created to help to authenticate and protect a customer who wishes to do transaction via the telephone.  Your T-PIN should be a 4-digit number that is hard to guess.  Do not write down or share your T-PIN with anyone. A T-PIN can be generated by calling Chris and requesting to generate T-PIN.

What is RSA Pin and Token?

RSA PIN + Token is also a feature used to help to authenticate and protect a customer’s account.  It is made up of two factors:
  1. Your Personal Identification Number (PIN)
  2. The code that is displayed on your token (token can be either hardware or software). The code changes at specified time intervals, typically every 60 seconds.
To get the RSA Token, you will be required to make the request via your internet banking profile, you will then be directed to the appropriate website to download the token to your smartphone (software).  You can however request a physical (hardware) token which can be collected at your Branch.
 

Why do I need the RSA Pin and Token for this channel?

If you already have an RSA Pin & Token you will be asked to use it to authenticate and protect your account.
 

Is it possible for me to pay my bills using my credit card?

Yes, you may pay bills to over 200 merchants currently listed on our platform once you have registered them on your account as a bill payee via internet banking providing they accept payment from credit cards.

What are the allowable limits using Chris?

The current limits are as follows:
Funds Transfer: $2,000,000
Bill Payment: $2,000,000

 

What types of credit card details are available via Chris?

Currently, you can make inquiries about your credit card balance.

Can I PIN my Credit Card using Chris?

Currently you are not able to do so.

Where can I find more information about Chris?

For further information you may visit our website www.jncb.com

Questions on our Auto Loans

I’m interested in purchasing a motor vehicle, what are my options for financing?

NCB provides financing for the purchase of new and used motor vehicles (cars, SUVs, pick-up trucks and mini-vans) to be registered for private/personal use. Business operators may also receive financing for vehicles designated for commercial use.

What do I need to apply for motor vehicle financing?

You may view the requirements for applying for motor vehicle financing at https://drive.jncb.com.

How can I get an idea of my monthly payments?

To receive an estimate of your monthly payments, you may use our Loan Calculator [accessible via https://drive.jncb.com ] which will provide the following:
  • Estimated monthly payment
  • Interest rate and processing fees
  • Deposit [if applicable]
  • Maximum amount available based on the vehicle year
  • Repayment Period

How do I apply for motor vehicle financing?

Applications can be made via any of the following channels:
  • Visit https://drive.jncb.com  and select “Get Approved” to have an NCB rep contact you
  • Speak with a bank representative at any of our branches island-wide

Can I be approved for motor vehicle financing before identifying my vehicle?

If you are purchasing a new vehicle, from a certified new car dealer, you can get an approval letter before choosing your vehicle.

What is the Auto Approval letter?

This letter is valid for 30 calendar days and indicates an approval limit and loan tenure. This approval helps to fast track the auto ownership process, as once the motor vehicle is identified and all relevant documents are submitted to the bank, the payment will be made to the dealer.

What options do i have for making payments to my auto loan?

Payments can be made via any of the following channels:
  • Salary Deduction – This is prepared by the branch for you to take to your employer.
  • Salary Assignment – This allows NCB to take the loan payment amount directly from your salary account.

Will there be any special financing offerings?

Yes, auto loan promotions are on-going and may be viewed at https://drive.jncb.com.

Can I make a lump sum payment for my loan?

Yes, a lump sum payment can be made. You may speak with your NCB representative in order to make any changes to your loan structure, such as reducing the loan principal balance or a combination of loan principal balance, change in loan tenure and/ or monthly payment.

Once I have applied, how soon will I know the status on my loan

You will be informed of the status of your application within 1 hour.

What if I decide to change the vehicle after being approved?

In the following scenarios, change(s) may be accommodated:
  • Change in vehicle particulars (e.g. colour): If the vehicle make, model and loan amount remains the same, the submission of a new proforma invoice is sufficient to make amendments to the loan documents, without having to obtain another approval.
  • Change in loan amount: If the loan amount has changed, it will require a new application which will be subject to another assessment. 
  • No longer interested: The transaction can be deferred, providing that the Letter of Undertaking was not handed to the dealership/ individual and motor vehicle transfer was not completed. 
If however, the vehicle transfer is already completed and the commitments have been undertaken and registration is in your name, a change will not be possible, at that time. 

If I decide to sell the vehicle before the end date of the loan or repay early, is there a penalty?

No, there is no penalty for early repayment. The loan interest is calculated up to the date of repayment.

Questions on our Mortgage Portal

What is the NCB Mortgage Portal?

The NCB Mortgage Portal is a gateway created to facilitate service requests initiated by NCB approved mortgage customers to be sent to a Valuator or Commissioned Land Surveyor (Professional), and the uploading of a Valuation Report or Surveyor’s ID Report from the professional.

Who are the Professionals listed on the portal?

The Professionals listed on the portal are NCB approved Valuators and Commissioned Land Surveyors however, not all of the professionals are currently available to be assessed via the portal. NCB is authorized to update this list at any time.

How do I know which Professional to choose?

You may select the Valuator/Surveyor of your choice, relatively close to the property you would like to be assessed. Please note distance from the property may affect the time it takes for the professional to visit and the cost associated with the service.

Who can use the NCB Mortgage Portal?

NCB customers with Online Banking access can use their NCB Online Banking username and password to log in submit a service request.

How do I access the NCB Mortgage Portal

You may access the NCB Mortgage Portal by visiting www.myhome.jncb.com/professionals

How do I submit a Service Request?

  • Select “Professionals” from the menu bar
  • View and Select Preferred Valuator/Surveyor
  • Select ‘Request this Professional” (Login page will be displayed)
  • Login using NCB Online Banking credentials
  • Complete “Service Request Form”
  • Select “Schedule a visit”

Can I submit more than one request to get quotes?

Yes you may submit more than one request to get quotes.

Can I submit Service Requests for both a Valuation Report as well as a Surveyor’s ID report at the same time?

Yes. It would save time if you submit both Service Requests.  You will be required to make individual requests choosing your preferred Professional for each type of report.

How will I know that the Valuator or Land Surveyor has received my request?

Once your Service Request has been successfully submitted, your dashboard will be displayed with all Service Requests submitted by you. The Professional will receive a notification via SMS or E-Mail and will contact you within 1 business day to confirm the details.

Can I cancel a Service Request?

You may cancel the service request at any time up to the point of final payment. Refunds are not handled through the portal and will have to be addressed directly between you and the professional.

How do I cancel a Service Request?

You may cancel a Service Request by logging into the Portal’s dashboard, selecting “Details” for the service request you would like to cancel, and then select “Cancel” within the “Overview” tab.

How long after submitting my request should I receive a call from the Professional?

You should receive a call from the Valuator or Land Surveyor within one (1) business day.

I have submitted a Service Request but I have not received a call from the Professional after one (1) business day has passed. What do I do?

If a Professional has not contacted you within one (1) business day of your Service Request submission, you may do any of the following:
  • Call the Professional to enquire about the Request or
  • Cancel the Service Request (ensure to enter the reason for cancellation when prompted) and submit a new request to another professional.

What happens when I submit a Service Request to a Professional?

Step Customer Professional
1 Submits service request for valuation or surveyor’s ID report  
2  
  • Gets Notification
  • Contacts customer to verify details
  • Accepts or cancels request based on conversation
  • Uploads Quotation/Invoice indicating deposit amount required
3
  • Visits Portal to view Quotation/Invoice
  • Makes Payment using Portal/Other Payment options
  • If other payment options used:
    • Submit a copy of your proof of payment (PDF, PNG or JPEG file (less than 5MB)
 
4  
  • Visits property
  • Complete report
  • Uploads final invoice
5
  • Makes final payment
  • Views and/or downloads report
 
6   Uploads receipt
7 Branch notified that report saved to NCB’s database
ss

 

How can I pay for the service?

You may utilize any of the following options to make your payment:
  • The Professional’s Portal using any of your NCB credit cards or Savings/Current accounts using your NCB Online Banking credentials
  • Cash or other facilities not provided by NCB (upload of an image of the proof of the payment(s) required). 

Reports will be available for viewing and download after payment has been verified.

How do I use the Professional Portal to make a payment?

  • Log in into the Portal’s dashboard,
  • Select “Details” for the Service Request for which payment is being made
  • Select “View” within the “Payments & Fees” tab,
  • Select the “Pay Online” button beside the Service Request for which payment is being made
  • Enter RSA information required
  • Select the Account or Credit Card being used to make payment

Can I make the payment in parts?

Unfortunately part payments are not facilitated using the Professional Portal; payments can only be made in full, as indicated by the Professional.

If you have chosen an alternate payment option then part payments may be made based on mutual agreement between you and the Professional.

How do I contact NCB or a Professional if I am facing difficulty or technical problems when I am submitting a Service Request?

Contact details for the Professionals are available on the Portal (under heading Professionals) or you may call the NCB Help Line @ (888)-622-3477.

Contact

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